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CASINO FAQ

In this section, you will find some of the most frequent questions from players who have registered in the King Billy Win. The answers are as short as possible, because His Majesty does not want to make things hard to understand for his loyal players!


Top 5 questions

Why is my personal information required? Is my personal data safe at King Billy Win?

Everybody is safe under King Billy’s rule! Your personal details are required to confirm your identity, legal age and address. They are also required in order to prevent any fraud and laundering activities, and also process financial transactions. At King Billy Win you are absolutely safe, as we are using the most up to date data encryption techniques to safeguard your personal details.

Why does my account need verification?

We want everyone to be safe in King Billy's land! For this, we require verification prior to any withdrawals to prevent any cases of fraud or advantage play. You have nothing to worry about, this is a standard procedure for all reputable online casinos.

How do I verify my account?

To verify your identity, we require photo of passport or other government issued ID card/driver licence (front and back in color).
Verification of payment method The proof of deposit will depend on the deposit method you have used.
E-wallet: upload e-wallet screenshot showing your name and/or number (ID) of the e-wallet.
Credit/Debit Card: front and back, in color. Please, cover the middle 6 digits in the front, but leave visible the first 6 and last 4 digits. For the backside, please cover the 3 digit security code.
Electronic Bank Transfer: bank statement showing recent deposits to the King Billy Win, with your full name and account number visible.

Once all these documents have been checked and withdrawal is approved, your account can be verified. Plase, note that full verification can be done only upon cashout request. Before this, only your ID and proof of deposit (in case of successful deposit) can be approved.

I made a deposit but the funds were not credited to my account.

First of all, worry not! Funds in King Billy Win NEVER get lost. In rare cases, it may take more than just a few seconds for the transaction to be completed. If you see that funds have not yet been credited to your account, please check first that the funds were deducted from your card or e-wallet account. If funds were indeed deducted, but have not been credited, contact our Customer Support Department (via Live Chat at the bottom right hand corner of the screen) and provide a copy or screenshot of the transaction. The King's servants will then investigate the issue with the payment provider.

Is there a deposit fee at King Billy Win?

By King Billy’s decree, there is absolutely no fee for depositing at the King Billy Win. Note: Your bank may independently charge you for bank wire transfers or other methods of payment.

It seems like I cannot withdraw!

Please, check out the following:
1. Your account needs to have been verified. Please read more:
2. Wager 3x on the last deposit needs to have been made. In simpler words, this means that you need to place bets on the sum of 3x of your last deposit. If, for example, your deposit was EUR10, the 3x wager is EUR30. After you have placed bets of EUR30, you will be able to withdraw.
3. Double check the information you provided when placing a withdrawal request.
4. The withdrawal amount meets our min/max withdrawal limits.
5. You have an active bonus that needs to be wagered before withdrawal.

In any other case, please Contact our Customer Support Department (via the Live Chat button at the bottom right hand corner). The King's Servants will be happy to solve the issue!

I have made a withdrawal request. When will I receive my money?

In order for your withdrawal to be completed, two types of approval are needed:
1. Approval by the King Billy payment Team (we check that you have done wager3x and that all documents have been verified).
2. Approval by the payment provider.

Time Limits:
From our side the process takes up to 24 hours.
From the payment providers' side:
E-Wallets: up to 1 hour.
Credit cards: up to 1-3 business days.
Bank Transfers: up to 5-7 business days.

What can I do if my cashout request is rejected?

In case you see that your cashout has been rejected, please do the following:
1. Check your email. You may see a mail from the payment team with instructions on completing the withdrawal of your winnings.
2. In case there is no mail from the payment team, do not hesitate to contact our Payment Department via email [email protected] or our Support Team via Live Chat. The King's Servants will do everything in their power to assist you.

How to clear Cache & Cookies?

In rare cases, as a last resort there is a need to clear the cache and cookies on your web browser. Please, find step by step instructions below, on how to do that on different devices.

Desktop

Google Chrome:

Open Chrome.
1. In the upper right-hand corner of the browser you will see three dots, which indicate a settings menu.
2. Scroll down to the bottom of the page and click on “Advanced"".
3. Click on the tab “Clear browsing data.”
4. Under the “All cookies and site data” section, you can customize which cookies to delete based on a specific time range and other options. Finally, you can complete the deletion by clicking “Clear data"". You can also clear your cache, which is where your computer stores previously viewed websites so that they can be loaded faster on future visits. "

Firefox:

1. Open Firefox on your computer.
2. In the upper right-hand corner of the browser, click the “menu bars"", which look like three parallel lines, and click the “Privacy” tab.
3. Select “Clear your recent history"".
4. Be sure that only “Cookies” is checked, and then select the time frame for which you would like to delete your cookies. If you want to delete all cookies, select “Everything"".
5. Double check your selections to make sure that other items you want to keep are not selected, and then hit “Clear now"

Safari:

1. Open Safari.
2. Select “Preferences” from the dropdown Safari menu.
3. Click on “Privacy,” then on “Manage Website Data”.
4. Click on “Remove all” from the dropdown menu."

Mobile Device IOS

Google Chrome:

Open Chrome.
1. On your device, launch the Chrome app.
2. At the top right, tap on the three dots, scroll down and then select “Settings"
3. Under settings, tap “Privacy”, then “Clear browsing data”.
4. Select “Cookies, site data,” and uncheck all other items.
5. Tap on “Clear browsing data"
6. Select “Done"

Firefox:

1. Open Firefox.
2. Click on the “menu bars", which look like three parallel lines in the lower right-hand corner of the browser window.
3. Select “Settings".
4. Scroll down to “Privacy".
5. Select “Clear private data".
6. Make sure only “Cookies” is selected, then tap on “Clear private data"

Safari:

1. Go into the Settings menu on your device.
2. Scroll down to “Safari,” then “Advanced,” then “Website Data”.
3. Tap on “Clear history and website data” to clear cookies.

Mobile Device IOS

Chrome:

1. On your Android phone or tablet, open the Chrome app.
2. To the right of the address bar, tap on “More,” or what looks like three dots, and then select “Settings".
3. Tap on the “Privacy” category and then select “Clear browsing data".
4. Here you can personalize your selections regarding cookies to be deleted by selecting a specific time range.
5. Once you have made your selections, you can then check “Cookies and site data". Uncheck all the other items.
6. Tap “Clear data"

Firefox:

Some instructions may vary based on the type of phone you have and the version of Firefox it is running on. Look for the menu icon (three bars) located at the top right corner. On older Android devices you will have to press the hardware menu key and then tap “More".

1.Go to the “Settings” menu. >
2.On the settings menu, look for “Privacy & Security” and select “Clear private data".
3.You will then be taken to a list of what can be cleared, where you can select “Cookies & active logins".
4. After you have made your selection, tap the “Clear data” button to finalize deleting cookies.

How do I take a screenshot?

A screenshot is a photo of the display currently on your computer screen. The image will be saved in your computer as a file, and can easily be attached to emails in order to send to our Support Team.

In order to take a screenshot in Windows, just follow the steps outlined below:
Step 1: Ensure that the current view on your screen is the image you want to take a screenshot of. Close or minimise any additional windows that may be obscuring the view.
Step 2: Press the "Print Screen" button on your keyboard. This button is usually located on the right hand side of the keyboard.
Step 3: Open a Paint or Word program on your computer and then press Ctrl + V to paste the image. You can also click the "Paste" option from the "Edit" menu to do this. You will then see your print screen image appear in the document.
Step 4: Save this file to your computer using a name that will help you easily identify it.
Step 5: Attach this file into an email addressed to [email protected], including all the additional information about the error.

In order to take a screenshot on a Mac, just follow the steps outlined below:
Step 1: Ensure that the current view on your screen is the image you want to take a screenshot of. Close or minimise any additional windows that may be obscuring the view.
Step 2: Press Shift + CMD + 4, then click on the spacebar to make the camera appear. Click the mouse in order to take a snapshot of the current window open on your screen. This image will automatically save to your computer desktop, with the current time and date.

In order to take a screenshot on an IPhone please follow the steps here: https://support.apple.com/en-us/HT200289
In order to take a screenshot on IPad please follow the steps here: https://support.apple.com/en-us/HT210781
In order to take a screenshot on Android: https://support.google.com/android/answer/9075928?hl=en

Account

How do I open an account at King Billy Win?

Opening an account with us is a piece of cake!
1. Press the sign up button.
2. Enter your email.
3. Create your password.
4. Choose your country and the currency you wish to play with.
That's it! Welcome to the land of King Billy!
You can speed the process up by creating an account via Facebook or Google. Don't forget to subscribe to our mailing list and read our T&C.

I am under 18 years of age. Can I play at King Billy Win?

Absolutely not. You must be at least 18 years old to play at the King Billy Win.  Responsible gambling is a top priority at our casino and not only is underage gambling strictly prohibited, but appropriate age verification checks are frequently carried out.

Do you accept players from my country of origin?

Although everyone is welcome to the Kingdom of King Billy, international regulations forbid us to receive players from the following countries and territories: Estonia, Israel, Gibraltar, Jersey, Ukraine, Republic of Crimea, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Pierre and Miquelon, St. Barthélemy, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Lithuania, Romania, Spain, Slovakia, the United Kingdom (including United Kingdom Overseas Territories), US or any of its states, Dutch West Indies and Curacao. Please, make sure that it is legal for you to participate in our games according to applicable laws in the jurisdiction of your residence.

I have forgotten my password. How do I restore it?

As easy as 1-2-3!
1. Click on the "Forgot Your Password" button.
2. Follow the link sent to your e-mail.
3. Create a new password.
In case you face any difficulties, do not hesitate to contact our Support Department.
The King's Servants will be happy to help you!

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Where do I find my personal details and how do I update them?

Log in to your King Billy Win account. Click on your name on the right top corner and choose “My Account”. Here you will find everything you need: your profile and balance, transactions history and bonuses.

In case you have filled your personal details in, but made a mistake or you need to make changes in your personal information you will need to do the following:

1. Upload relevant documents to your account which confirm the details you need to change (relevant proof of address or ID card).
2. Send an email to [email protected] with the following information:
- Your name, surname, date of birth and address.
- Payment methods you recently used (if any).
- Last games you played (if any).
- Request to change your personal details (indicate them).

Only nickname can be changed.

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Why is my personal information required? Is my personal data safe at King Billy Win?

Everybody is safe under King Billy’s rule! Your personal details are required to confirm your identity, legal age and address. They are also required in order to prevent any fraud and laundering activities, and also process financial transactions. At King Billy Win you are absolutely safe, as we are using the most up to date data encryption techniques to safeguard your personal details.

How do I check my account activity (transactions, bets etc)?

You can perform all these actions by going to your account.
To check your bets, you need to go to the "Game history" section.
To check your transactions, add a currency, make a deposit or a withdrawal you need to go to the Wallet" section.
To check possible active bonuses, you need to go to the "Promo" section.
To check your personal information, sessions and verification documents you need to go to the "Profile" section.
To check, or set your gambling limits, you need to go to the "Responsible gaming" section. In order to see more limits click on "Advanced mode" on the top right.

Unfortunately, at the moment you can check only your 50 last bets. In case you would like to receive your game history or any other information about your account, you will need to send us a request with the following information:

1. Your personal information indicated on your account (name, surname, date of birth etc).
2. Payment methods you recently used. (if any)
3. Games you recently played (if any)
4. Written request with the dates and information you need.

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How do I stop receiving newsletters and promotions?

There are two ways of doing this:
1. Click on "Unsubscribe" in any promo email you have received from us. The "Unsubscribe" button can be found at the footer of the email.

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2. You can unsubscribe directly from your King Billy Account, by going to your Account > Profile Tab. Please, check the screenshot:

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Verification

Why does my account need verification?

We want everyone to be safe in King Billy's land! For this, we require verification prior to any withdrawals to prevent any cases of fraud or advantage play. You have nothing to worry about, this is a standard procedure for all reputable online casinos.

How do I verify my account?

To verify your identity, we require photo of passport or other government issued ID card/driver licence (front and back in color).
Verification of payment method The proof of deposit will depend on the deposit method you have used.
E-wallet: upload e-wallet screenshot showing your name and/or number (ID) of the e-wallet.
Credit/Debit Card: front and back, in color. Please, cover the middle 6 digits in the front, but leave visible the first 6 and last 4 digits. For the backside, please cover the 3 digit security code.
Electronic Bank Transfer: bank statement showing recent deposits to the King Billy Win, with your full name and account number visible.

Once all these documents have been checked and withdrawal is approved, your account can be verified. Plase, note that full verification can be done only upon cashout request. Before this, only your ID and proof of deposit (in case of successful deposit) can be approved.

I am using a cryptocurrency. Do I have to verify my account?

If you are using cryptocurrencies you need verification prior to withdrawal, lust like any other player. The procedure is the same as described above. We respect the privacy of the crypto world and require the proof of your cryptowallet with no personal details visible. Just send us a proof of ID and screenshot of transaction with the blockchain number visible.

I do not have a valid ID, what should I do?

Please, note that a valid ID is a must for account verification and, therefore, withdrawals. In case you do not have a valid ID, we recommend that you contact your local authorities for reissuing of ID. However, do not worry. Your funds are safe in your account (in case they are unplayed) untill the moment you upload the documents needed for verification.

How do I know that my account is verified?

If you have received a cashout succesfully once, it means that your account is already verified. In case you have any questions regarding your verification, do not hesitate to contact our Payments Department via email [email protected] or our Support Team via Live Chat.

Are there any additional verification processes?

"As an additional document, our Payments Department may request proof of address to make sure that you can legally play in our casino from your country. In rare cases, we may request additional proofs such as source of wealth, source of funds, selfie with ID, etc. Finally, let us please explain that verification is a complex process that involves the checking of documents, playing history, gaming activity etc. It may sound like a lot of ""paperwork"", but everything is done in order to ensure fair play for you and all the Citizens of the King Billy Kingdom."

Payments

How do I deposit money into King Billy Win?

1. Click on the "DEPOSIT" button in the upper right corner
2. Select the deposit method of your choice and follow the instructions. These may vary according to the type of payment method you are using.
3. Wait for the deposit confirmation to appear in your account. When depositing, please always check the minimum deposit sum and currency, and always enter correct details (card details/bank details/email etc.)

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What is CVV/CVC2 code? Where do I find it?

CVV stands for “Card Verification Value” and CVC2 for “Card Verification Code”. The code consists of 3 digits and can be found on the back of your credit card. Providing your CVV number during online purchases proves that you actually have the physical credit or debit card and helps reducing fraud and keeping you safe.

What is the minimum/maximum amount I can deposit?

By King Billy’s decree, the minimum deposit amount is EUR 10 / USD 10 / ZAR 50 / NOK 100 / AUD 15 / CAD 15 / NZD 15 / YEN 1000 / INR 800 / RUB 500 / 0.00006 BTC / 0.005 ETH / 0.001 BCH / 0.01 LTC / 0.01 USDT / 43 DOGE

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Which deposit methods are available at King Billy Win?

At King Billy Win you can deposit via the most trusted payment methods, like VISA, MasterCard, Skrill, Ecopayz, Neteller, Neosurf, Interac, Instadebit, IDebit, Paysafecard, Zimpler and Coinspaid. More payment methods can be checked via your account by clicking on the "DEPOSIT" button.

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My deposit failed. What should I do?

There may be a few reasons of why your deposit didn't come through.

1. You have entered wrong card details. In this case you need to recheck all the information and try again.
2. In some cases when you delay depositing, your time for completing the transaction may be over. You should try to make a deposit again.
3. Some banks may block transactions to casinos. In this case, please deposit by using an alternative payment method of the many avaiable at King Billy Win, or try a card of a different bank.
4. Wrong 3D-s validation code. This code is usually sent to your mobile phone. Please, check it one more time and make sure that you entered everything correctly.
5. If you have made 5+ unsuccessful attempts, please contact our Live Support Department. The King's Servants will be happy to assist you.

In case of an e-wallet deposit failure, please check the transaction in your e-wallet account. You may find there a code/link to confirm the transaction.

I made a deposit but the funds were not credited to my account.

First of all, worry not! Funds in King Billy Win NEVER get lost. In rare cases, it may take more than just a few seconds for the transaction to be completed. If you see that funds have not yet been credited to your account, please check first that the funds were deducted from your card or e-wallet account. If funds were indeed deducted, but have not been credited, contact our Customer Support Department (via Live Chat at the bottom right hand corner of the screen) and provide a copy or screenshot of the transaction. The King's servants will then investigate the issue with the payment provider.

Is there a deposit fee at King Billy Win?

By King Billy’s decree, there is absolutely no fee for depositing at the King Billy Win. Note: Your bank may independently charge you for bank wire transfers or other methods of payment.

Is my credit card and financial information secure?

King Billy Win uses the most advanced data encryption techniques to guarantee information provided to us is safe. All your information is being encrypted using internationally accepted industry standards SSL encryption algorithms. Every financial information of yours is being protected by the same amount of security a bank would use.

Withdrawals

How do I withdraw money from King Billy Win?

In order to withdraw money, two criteria need to be met:
1. Your account has to be verified.
2. Wager 3x on the last deposit needs to have been made. In simpler words, this means that you need to place bets on the sum of 3x of your last deposit. If, for example, your deposit was EUR10, the 3x wager is EUR30. After you have placed bets of EUR30, you will be able to withdraw.
To proceed with withdrawals, please go to your My Account > Wallet > WITHDRAWAL > Select the relevant withdrawal method and follow the instructions.

Please note: you can withdraw only by the same method you used to deposit.

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Which withdrawal methods can I use?

All possible methods for withdrawal can be found on your account in the Wallet tab in your profile. You will just have to enter the sum and the details required.
Please note: you can withdraw only by the same method you used to deposit.

What is min and max amount allowed to withdraw?

The minimum withdrawal amount is NZD 30 / EUR 20 / USD 20 / ZAR 100 / NOK 200 / AUD 30 / CAD 30 / YEN 2.000 / INR 1.600 / BTC 0.0002; EUR 300 / NOK 3.000 / AUD 300 (in case of Bank Transfer).
The maximum withdrawal amount per transaction is EUR 4.000 / USD 4.000 / ZAR 60.000 / NOK 40.000 / AUD 6.000 / CAD 6.000 / NZD 6.000 / YEN 400.000 / INR 300.000 / BTC 1.25.
The maximum weekly withdrawal amount is $/€ 20000 or equivalent. The maximum monthly withdrawal amount is $/€ 40.000 or equivalent.

It seems like I cannot withdraw!

Please, check out the following:
1. Your account needs to have been verified. Please read more:
2. Wager 3x on the last deposit needs to have been made. In simpler words, this means that you need to place bets on the sum of 3x of your last deposit. If, for example, your deposit was EUR10, the 3x wager is EUR30. After you have placed bets of EUR30, you will be able to withdraw.
3. Double check the information you provided when placing a withdrawal request.
4. The withdrawal amount meets our min/max withdrawal limits.
5. You have an active bonus that needs to be wagered before withdrawal.

In any other case, please Contact our Customer Support Department (via the Live Chat button at the bottom right hand corner). The King's Servants will be happy to solve the issue!

Is there a withdrawal fee at King Billy Win?

No, you will not have to pay because you won! All the expences are covered by the King, so you can play with no extra worries.

What are BIC, Branch address and other banking terms needed for a bank transfer?

Please, see below all definitions of bank terms needed to proceed with withdrawals:

1. Bank name - Full name of the bank to which you want your money from the casino account to be transferred to.
2. Branch address - Full address of your bank location (city + address).
3. BIC/SWIFT - International bank identificator. This could be checked in your bank or you can find it via this link -> https://transferwise.com/gb/swift-codes/ You need to enter your country / bank name / your city.
4. Account number - This may be a numbers only account, or an IBAN with letters + numbers.
5. Beneficiary - Full name of the account holder. Must match with the name you entered in your casino account.

I have made a withdrawal request. When will I receive my money?

In order for your withdrawal to be completed, two types of approval are needed:
1. Approval by the King Billy payment Team (we check that you have done wager3x and that all documents have been verified).
2. Approval by the payment provider.

Time Limits:
From our side the process takes up to 24 hours.
From the payment providers' side:
E-Wallets: up to 1 hour.
Credit cards: up to 1-3 business days.
Bank Transfers: up to 5-7 business days.

Why does withdrawing take much longer than depositing?

Our payment department simply needs to check all the documents and account history prior to withdrawal. Responsible gambling includes secure processing of the data. This cannot (and should not!) be done in a rush. We hope for your understanding in this matter. Once your account is verified, the processing of withdrawal is much quicker.

What can I do if my cashout request is rejected?

In case you see that your cashout has been rejected, please do the following:
1. Check your email. You may see a mail from the payment team with instructions on completing the withdrawal of your winnings.
2. In case there is no mail from the payment team, do not hesitate to contact our Payment Department via email [email protected] or our Support Team via Live Chat. The King's Servants will do everything in their power to assist you.

Bonus & Free Spins

Can I try the games for free?

Yes! You can try the games, even if you don't have an account with us. Just point your cursor on the game and you will see "Play for fun".
If you use a mobile phone you will need to switch your browser to desktop version. Then just tap on the game and you will see 2 options: "Play now" and "Play for fun".

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Where do I find available bonuses?

At King Billy Win you can find out about our awesome bonuses and offers, in one of the following ways:
1. Press on the "Promotions" tab and discover our fantastic standard offers.
2. While playing in the Kindgom you may receive exclusive offers in your email. In order to enjoy this, make sure you have subscribed to our newsletters, so that you are always aware of the latest offers and promotions from us (see "How do I stop receiving newsletters and promotions?" to find out on how to unsubscribe).
3. You are welcome to ask our Support Department and claim additional bonuses. Our generous King checks all bonuses requests!

What is the welcome bonus at the King Billy Win and how do I get it?

His Majesty King Billy is well known for his generosity! King Billy Win is offering a total bonus of €1000 plus 200 Free Spins on the hottest slots of the market.

1. First deposit bonus will be added automatically on your first deposit. You do not need to enter any codes, just make a minimum deposit of €10 and enjoy your 100% bonus (up to €200) + 200 Free Spins (10 days x 20 Free Spins).
2. For the second deposit bonus of 50% (up to €200) there is a code WELCOME2.
3. For the third deposit bonus of 25% (up to €300) there is a code WELCOME3.
4. For the fourth deposit bonus of 25% (up to €300) there is a code WELCOME4.

Note: Please, check your balance before you start playing. In case of the bonus not being added automatically, contact Customer Support for further assistance.

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What are Free Spins?

Free Spins in selected slots give you the opportunity to play a specified number of rounds for free (of course, with the same chance of winning as when you play with your own money). Any winnings generated from Free Spins will be awarded with a wagering requirement of 30x (unless otherwise stated).

How do I activate my Free Spins?

You can activate Free Spins from your personal account, in 3 easy steps:
1. Go to MY ACCOUNT.
2. Press on the "PROMO" tab.
3. Press the button "ACTIVATE NOW"

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What are King's Points?

It is the King’s way of showing his gratitude to you! For every bet placed in the King Billy Win on any of our fantastic games, you will be rewarded with King's Points (also called compoints) which can be exchanged for Cash. It's that simple: the more you stake, the more King's Points you will receive and the more cash you can redeem! More information can be found here:

Please note the amount of bet needed to earn one King's Point: Slots EUR50. Live Games EUR250. When you register with us, you will see 2 types of King's Points in your profile: Status & Redeemable. Status King's Points (also called compoints) define your status in the Kingdom, while Redeemable Points can be converted into real cash.

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How do I convert King's Points?

You just need to poress, in your account, the "Promo" tab Then click "Exchange" and enter the amount of King's Points (also called compoints) you would like to change (min 100).

Title/Level Cash bonus ($/ €) Cost (King's Points)
Citizen 1 100
Baron / Baroness 3 100
Duke / Duchess 5 100
Prince / Princess 7 100
King / Queen 8 100

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What is the wagering requirement for my bonus?

Before you can withdraw any winnings, your bonus must be wagered. All bonuses are subject to a 30х wager of the amount of bonus received, calculated as follows: (bonus amount)x30. For example, in case you won EUR10 from Free Spins or you have EUR10 bonus money, you need to place bets on the total sum of EUR300, before you are able to withdraw.

Do all games count towards the wagering requirements?

All slots contribute 100% towards wagering requirements.
Live games, table games, video poker games and lottery games contribute 5% towards wagering requirements.
Jackpots, progressive jackpots are excluded from the bonus and contribute 0% towards wagering requirements.
The following slots are not available for playing with an active bonus: Scarab Treasure, Wombaroo, Max Quest: Amazon, Max Quest: Dead Man’s Cove, Dr. Jekyll & Mr. Hyde, Fruitbat Crazy, Max Quest: Wrath of Ra, Pinocchio, Spinfinity Man, Split Way Royal, Sugar Pop, Sugar Pop 2: Double Dipped, Super 7 Blackjack, Take The Bank, Tens or Better, The Hive!, The Mystic Hive, Three Card Rummy, Triple Edge Poker, Zoom Roulette, Ninja, Hope Diamond, 1429 Uncharted Seas, Fluffy Rangers, Rocket Stars, Egyptian Dreams Deluxe, Jellyfish Flow, Knockout Football, London Hunter, Magic Oak, Presto!, Pumpkin Patch, Santa’s Village, Solar King, Solar Queen, Solar Temple, Ambiance, MegaBoy, MegaBoy HTML5, Roo Riches, Super Fast Hot Hot Respin, Tree of Fortune, Vegas High Roller, Scudamore’s Super Stakes, Street Fighter II: The World Warrior Slot, Dead or Alive 2 Feature Buy, Devil’s Delight, Lucky Angler, Reel Rush 2, Reel Steal, Robin Hood: Shifting Riches, Serengeti Kings, Single Deck Blackjack Professional Series, The French Roulette, The Wish Master, Wilderland, Book of Shadows, Wild Cherry Blast, Lil Devil, 300 Shields, Jackpot Jester 200000, Book of Relics, Baker’s Treat, Eye of the Kraken, Golden Legend, Happy Halloween, MULTIFRUIT 81, Pearls of India, Pimped, Rage to Riches, Royal Masquerade, Sea Hunter, Tower Quest, Hugo 2, Age of the Gods: Ruler of the Seas, Bronco Spirit, Golden Beauty, Jade Butterfly, Jungle Gorilla, Queen of Gold, Agent Valkyrie, Sweet Chilli, Goldaur Guardians, Le Kaffee Bar, Magic of Sahara, Flower Fortunes, Village People Macho Moves, 3 Tiny Gods, Astro Legends: Lyra and Erion, Vampire: The Masquerade - Las Vegas, Break Da Bank Again Respin, Elite of Evil: Portal of Gold, Gods of Power, Beautiful Bones, Bikini Party, Cool Buck, Craps, Dragon Dance, Hot Ink, Medusa, Peek-a-Boo - 5 Reel, Reel Gems, Retro Reels, Retro Reels Diamond Glitz, Retro Reels - Extreme Heat, Scrooge, Spectacular Wheel of Wealth, Stardust, StarDust, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Wheel of Wealth, Wheel of Wealth Special Edition, Wild Orient, Tomb Raider, Tomb Raider - Secret of the Sword, Age of Conquest, Santa Goes Wild, Castle Builder, Castle Builder II, Forsaken Kingdom, Alchemy Blast, Gems Odyssey, Gems Odyssey 92, Monster Blast, Pets Go Wild, Zombie Hoard, Book of Oz, African Quest, Bookie of Odds, Sisters of Oz Jackpots, Sisters of Oz WOWPOT, Skulls UP!, 5 Families, Aztec Spins, Bombuster, Diamond Blitz, Lucky Fridays, Reel Heist, Three Musketeers, 100 Bit Dice, Kingmaker, Royal Mint, Slot Vegas Megaquads, Trail Blazer, Wild Swarm, Wizard Shop, Marching Legions, Blackjack Surrender, Plinko, Rocket Dice, Plinko HR, Rocket Dice HR, Cupid Strike 2, Divine Forest, Lemur Does Vegas, Mines Of Gold, Summer Splash, Joo Casino Origins Of Lilith, Victoria Wild, Black Horse, Black Horse Deluxe, Hot 777, Hot 777 Deluxe, Larry the Leprechaun, Reel Hero, Sonic Reels, Alchymedes, Cazino Cosmos, Dark Vortex, Double Dragons, Dwarf Mine, Football Glory, Holmes and the Stolen Stones, Jackpot Raiders, Jokerizer, Ozwin’s Jackpots, Spina Colada, The Dark Joker Rizes, The Royal Family, Tut’s Twister, Vikings Go Berzerk, Vikings go to Hell, Wicked Circus, Wolf Hunters.

Where can I see how much more wagering needs to be done with my bonus / x3 wager of my deposit?

All you need is to enter your account and in the "Promo" section you will see the remaining wager of your bonus.

Unfortunately, you cannot check the wager x3 progress in your account. However, you are welcome to contact our Live Support and learn the progress of it.

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Technical questions

Games and/or website are running slow. What should I do?

There are a few simple steps to check.
1. Make sure that your Internet connection has no interruptions. Try to switch to mobile Internet or another WI-Fi Spot.
2. Try using Incognito Mode on your web browser. It will launch the website without loading additional cache and cookies.
3. Try an alternative web browser.
4. There may be maintenance from the provider's side.
5. Ask us on Live chat. The King's Servants will check the game from our side.

What happens if the game freezes in the middle of a round?

The King says: Thou shall not worry! If your game freezes, you will end up exactly where you left off, the next time you open it. If there is no option for you to do so, the round will be completed on the server even if your computer is frozen or your Internet connection stopped working. Any winnings will be paid out to your account.

In case you notice some glitch in the game, do not hesitate to take a screenshot and send it to our Live Support agent. With such proof, it is much easier for us to investigate the case so that you can happily continue playing.

In case you notice that you winning wasn't credited or your balance was not credited according to the game rules, we kindly ask you to provide us with the following details:
* Name of the game.
* Provider.
* Sum of the bet.
* Time of the bet.
* Bonus feature presence/absence.

I cannot open the game. Why?

There may be numerous reasons for this. For example, your country can be restricted by a specific game provider and/or for a specific game (i.e. Netent’s South Park is restricted for Australia). Please contact support to clarify if so. Another reason could be that you lost contact with the server. Try to clear cookies and cache, re-log in to your account and start over from scratch in order for the game to load.

How to clear Cache & Cookies?

In rare cases, as a last resort there is a need to clear the cache and cookies on your web browser. Please, find step by step instructions below, on how to do that on different devices.

Desktop

Google Chrome:

Open Chrome.
1. In the upper right-hand corner of the browser you will see three dots, which indicate a settings menu.
2. Scroll down to the bottom of the page and click on “Advanced"".
3. Click on the tab “Clear browsing data.”
4. Under the “All cookies and site data” section, you can customize which cookies to delete based on a specific time range and other options. Finally, you can complete the deletion by clicking “Clear data"". You can also clear your cache, which is where your computer stores previously viewed websites so that they can be loaded faster on future visits. "

Firefox:

1. Open Firefox on your computer.
2. In the upper right-hand corner of the browser, click the “menu bars"", which look like three parallel lines, and click the “Privacy” tab.
3. Select “Clear your recent history"".
4. Be sure that only “Cookies” is checked, and then select the time frame for which you would like to delete your cookies. If you want to delete all cookies, select “Everything"".
5. Double check your selections to make sure that other items you want to keep are not selected, and then hit “Clear now"

Safari:

1. Open Safari.
2. Select “Preferences” from the dropdown Safari menu.
3. Click on “Privacy,” then on “Manage Website Data”.
4. Click on “Remove all” from the dropdown menu."

Mobile Device IOS

Google Chrome:

Open Chrome.
1. On your device, launch the Chrome app.
2. At the top right, tap on the three dots, scroll down and then select “Settings"
3. Under settings, tap “Privacy”, then “Clear browsing data”.
4. Select “Cookies, site data,” and uncheck all other items.
5. Tap on “Clear browsing data"
6. Select “Done"

Firefox:

1. Open Firefox.
2. Click on the “menu bars", which look like three parallel lines in the lower right-hand corner of the browser window.
3. Select “Settings".
4. Scroll down to “Privacy".
5. Select “Clear private data".
6. Make sure only “Cookies” is selected, then tap on “Clear private data"

Safari:

1. Go into the Settings menu on your device.
2. Scroll down to “Safari,” then “Advanced,” then “Website Data”.
3. Tap on “Clear history and website data” to clear cookies.

Mobile Device IOS

Chrome:

1. On your Android phone or tablet, open the Chrome app.
2. To the right of the address bar, tap on “More,” or what looks like three dots, and then select “Settings".
3. Tap on the “Privacy” category and then select “Clear browsing data".
4. Here you can personalize your selections regarding cookies to be deleted by selecting a specific time range.
5. Once you have made your selections, you can then check “Cookies and site data". Uncheck all the other items.
6. Tap “Clear data"

Firefox:

Some instructions may vary based on the type of phone you have and the version of Firefox it is running on. Look for the menu icon (three bars) located at the top right corner. On older Android devices you will have to press the hardware menu key and then tap “More".

1.Go to the “Settings” menu. >
2.On the settings menu, look for “Privacy & Security” and select “Clear private data".
3.You will then be taken to a list of what can be cleared, where you can select “Cookies & active logins".
4. After you have made your selection, tap the “Clear data” button to finalize deleting cookies.

How do I take a screenshot?

A screenshot is a photo of the display currently on your computer screen. The image will be saved in your computer as a file, and can easily be attached to emails in order to send to our Support Team.

In order to take a screenshot in Windows, just follow the steps outlined below:
Step 1: Ensure that the current view on your screen is the image you want to take a screenshot of. Close or minimise any additional windows that may be obscuring the view.
Step 2: Press the "Print Screen" button on your keyboard. This button is usually located on the right hand side of the keyboard.
Step 3: Open a Paint or Word program on your computer and then press Ctrl + V to paste the image. You can also click the "Paste" option from the "Edit" menu to do this. You will then see your print screen image appear in the document.
Step 4: Save this file to your computer using a name that will help you easily identify it.
Step 5: Attach this file into an email addressed to [email protected], including all the additional information about the error.

In order to take a screenshot on a Mac, just follow the steps outlined below:
Step 1: Ensure that the current view on your screen is the image you want to take a screenshot of. Close or minimise any additional windows that may be obscuring the view.
Step 2: Press Shift + CMD + 4, then click on the spacebar to make the camera appear. Click the mouse in order to take a snapshot of the current window open on your screen. This image will automatically save to your computer desktop, with the current time and date.

In order to take a screenshot on an IPhone please follow the steps here: https://support.apple.com/en-us/HT200289
In order to take a screenshot on IPad please follow the steps here: https://support.apple.com/en-us/HT210781
In order to take a screenshot on Android: https://support.google.com/android/answer/9075928?hl=en

How can I check the min bet per spin in game or bet value of the free spin?

The only way you can check the min bet in game is by opening the game and setting the bet per spin to minimal value of the slot. As we cannot set bets in games we don't have such information and Live Support is not able to inform you on this.

Play responsibly

How can I limit my gambling?

In the unlikely event that you would like to leave King Billy’s land, there are two options to close your account at King Billy Win.
1. You may close your account by contacting our Support Team via [email protected]. Let us know the reason for closing your account and for how long you want the account to remain closed.
2. You can set gambling limits yourself (Profile > Responsible gambling).

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How do I close my account at King Billy Win?

In the unlikely event that you would like to leave King Billy’s land, there are two options to close your account at King Billy Win.

1. You may close your account by contacting our Support Team via [email protected]. Let us know the reason for closing your account and for how long you want the account to remain closed.
2. You can set gambling limits yourself.

What type of limits are available at King Billy?

1. Deposit Limit. A limit on your deposits for a day, a week or a month. This means that you won't be able to deposit more than you set in your limit for the specified period of time (day/week/month).
2. Loss Limit. A limit on your losses in the casino for a day, a week or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit EUR50, put a Loss Limit of EUR10 and then go on to win EUR1.000, you can still lose more than EUR10 of the EUR1.000 balance as it is based on the initial deposit and not on the winnings.
3. Wager Limit. A limit on the wagered amount for a day, a week or a month. For example you have a EUR100 wager limit. This means that you won't be able to place bets of more than EUR100 in total for specified period of time (day/week/month).
4. Session Limit. You can limit the amount of time spent gambling. The restriction takes effect instantly. If you hit the limit, you will be automatically logged out of your account.
5. Cooling-Off Limit. You can set a Cooling-Off Period for 3 days, 1 week, 1 month, 3 months or 6 months. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
6. Self-Exclusion Limit. You can set a Self-Exclusion Limit for 1 day, 1 week, 2 weeks, 1 month, 3 months, 6 months, 9 months, 1 year, 3 years and Forever. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active.

It seems I have a gambling problem. Where can I get help?

The King understands! Playing at King Billy Win should be something positive and entertaining, whilst also thrilling and fun. Sometimes it is hard to control how much we want to play in relation to how much we can afford to lose. In this case please check our RESPONSIBLE GAMING page.

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